July 25, 2017
Laguna Water District Aquatech Resources Corporation (LARC) is the water distribution company that serves five municipalities in Laguna, namely Los Baños, Calauan, Bay, Victoria, and portions of Nagcarlan. It is the joint venture company formed by the Laguna Water District and EquiPacific Holdco Inc (EHI).
Since LARC started operations in January 2016, it has expanded its coverage to additional barangays in Nagcarlan, and successfully increased water pressure in several locations. Today, 34,321 households are connected to the LARC network, and more than 93% receive 20psi minimum water pressure. 24/7 water availability also improved from 57% of customers in 2015 to 95%.
For increased customer convenience, LARC has partnered with more payment centers for settling water bills, automated its customer service system, and relocated to its new office. Dedicated Zone Specialists also conduct regular visits in their service areas and resolve on-site issues of concessionaires.